Refund Policy

30-Day Returns and Exchanges

When considering 30-day returns and exchanges, please note that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinpebbe.shop within 30 days after delivery before sending anything back.

In connection with 30-day returns and exchanges, please note that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Contact

When reviewing contact, our established approach is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinpebbe.shop or call 512-717-2482.

Eligibility

As part of our standards for eligibility, the relevant commitment is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To make our requirements clear for eligibility, we apply this requirement: customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

In connection with refund timing, please note that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For practical reference regarding order cancellation, our policy provides that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

As part of our standards for return address, customers should understand that the default return address is 900 Carter Dr, Little Elm TX 75068, United States. Do not send a return until return instructions have been issued.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinpebbe.shop

Phone: 512-717-2482

Physical address: 900 Carter Dr, Little Elm TX 75068, United States